Are you experiencing an issue with your Eero device where the white light is blinking? Don’t worry, you’re not alone – one in every five Eero devices experience this issue.
In this article, we will provide you with 8 potential solutions that you can use to resolve this issue.
From power cycling your device to resetting your network settings, we will provide you with the necessary knowledge to get your device back up and running again.
Diagnosing The Issue
Before troubleshooting, it is important to identify the underlying cause of the issue by diagnosing the Eero blinking white light. Depending on the situation, it could be due to internet connection issues, initial setup, firmware update, hardware problem, or other factors.
If the internet service is down or there are issues with the modem or gateway, the Eero will blink white. During the initial setup, the light is normal and will stop blinking once the connection is successful. Eero devices also automatically update firmware for performance and security improvements, which can cause the device to blink white.
If other troubleshooting steps don’t resolve the issue, it could be a hardware problem or something else. To diagnose the problem, check the internet connection, restart the Eero device, update the firmware, and contact Eero support if necessary.
Power Cycle The Eero
Having diagnosed the issue, the next step to take in fixing the Eero blinking white light is to power cycle the device. Power cycling the Eero can help to reset any settings that might be causing the issue:
- Unplug the Eero from the power source.
- Wait 10 seconds or more.
- Plug the Eero back in.
- Wait for the light to turn solid white, indicating everything is okay.
Power cycling can help to reset settings, but if the blinking continues a factory reset may be necessary. To perform a factory reset, hold the reset button for 15 seconds and the Eero will start blinking red.
If this doesn’t solve the issue, contact Eero or ISP support. They can help to troubleshoot and determine if there is a more serious issue.
After power cycling the Eero, updating the firmware may be the next step to take to fix the blinking white light issue. Eero devices are designed to automatically update firmware for performance and security improvements, and this process can cause the device to blink white. During the update, the device is enhancing its functionality.
To update the firmware, open the Eero app and look for an update if available. If an update is available, follow the on-screen instructions to complete the process. Make sure to follow all the steps correctly to avoid any issues.
It is also advised to restart the device after the firmware update is complete. This will ensure that the new firmware is properly installed and the blinking white light issue has been resolved.
If the blinking persists, try other troubleshooting steps to resolve the issue.
Reset Network Settings
Additionally, resetting the network settings on the Eero device may be necessary to fix the blinking white light issue. To do this, perform the following steps:
- Unplug the modem and Eero router.
- Wait for the Eero device to shut down and the light to stop blinking.
- Hold the reset button for 15 seconds to initiate a hard reset.
- The Eero will start blinking red after the reset.
A hard reset erases all custom settings so it important to be sure this is necessary to fix the issue. After the reset, the Eero should be blinking white or solid white.
If the issue persists, contact Eero or ISP support for assistance. They can help troubleshoot and determine if there is a more serious issue.
The third step to troubleshoot connectivity issues regarding Eero’s blinking white light is to check the internet connection. This includes checking cables to ensure a secure connection, verifying if other devices are having the same issue, and looking for outages or known issues with the internet service provider. If the issue persists, restart the Eero device by unplugging it from the power source and waiting for it to restart. Additionally, restarting the entire network by unplugging the modem and Eero router can help to resolve the issue.
Updating the firmware through the Eero app can also help to fix the issue, as firmware updates can cause the device to blink white.
Lastly, if the previous steps do not resolve the issue, contact Eero or ISP support. Have the Eero serial number and relevant information ready and describe the issue in detail to receive appropriate assistance. Support can help troubleshoot and determine if there is a more serious issue.
Frequently Asked Questions
How Do I Check the Internet Connection?
To check the internet connection, ensure all cables are securely connected and that no outages are reported by your Internet Service Provider (ISP). Additionally, verify if other devices connected to the network are experiencing the same issue. If the problem persists, troubleshoot and resolve the issue by following the steps outlined in the article.
What Is a Soft Reset?
A soft reset is a process to reset settings on a device to factory defaults, without erasing saved data. It is done by pressing and holding the reset button for 5-10 seconds. The device will usually display a solid white light after the reset is complete.
How Do I Perform a Hard Reset?
To perform a hard reset on your Eero device, hold the reset button for 15 seconds until the device starts to blink red. This will erase custom settings and should be done as a last resort when troubleshooting the blinking white light issue. Use caution when performing a hard reset, as it is a drastic measure and should only be done if other solutions don’t work.
What Is the Eero Serial Number?
The Eero serial number is located on the bottom or side of the device and is usually a 12-digit code. It is used to identify the device and is necessary when contacting Eero support for assistance.
How Do I Contact Eero Support?
If you need help to resolve an issue with your Eero device, contact Eero support. For example, a customer was unable to solve a blinking white light issue and contacted Eero support. They received quick and accurate assistance that allowed them to resolve the issue. Visit the Eero support website or use the app to access support and have the Eero serial number and relevant information ready.
By troubleshooting the eight potential causes, users can identify and resolve the issue of a blinking white light on their Eero device.
From power cycling the device to checking internet service, updating firmware, resetting network settings, and more, the steps outlined in this article can help users diagnose and repair the issue.
As a result, users can rest assured that they have the tools necessary to restore their Eero device to full functionality, as if it had never blinked in the first place—like a breath of fresh air.